All is not Well on the other side of the Window.

According to an article in ComputerWorld, and Microsoft's forum, Windows 7 is running into Microsoft's customary initial release problems. Apparently something is going wrong in the upgrade process that causes it hang up about two-thirds of the way through and then go into a looping boot. Something similar happened with Vista, and the same thing happened again with Vista SP1. When I was doing support for the largest global seller of computers, we spent about three months taking a large volume of calls on this.

The article doesn't give a clear percentage, but there are a lot of people having this problem. Microsoft maybe a victim of their own success here. Any IT guy worth his salt knows that even in ideal conditions you occasionally get a bad install. It could be a bad disk, a bad hard drive, a bad .iso image, etc. It happens. With MS, if just one percent of users worldwide are having a problem, you're talking about figures in the millions. For percentages between 10% to 20%, you're talking more users than some countries have population; counting the living, the dead, and otherwise (yay zombies!) (Disclaimer, I'm making up figures here. Give or take a decimal point as seems appropriate.)

Is it a serious problem when a million people are all having the same issue with their shiny new $200 product. Yes. Can you really say a million or so people out of a nearly a billion customers is huge? No. Microsoft is kind of between a rock and a hard place here. I don't envy them the potentially bad PR here. After Vista, they really can't afford it.(Read sarcasm here.) Their user base could drop to 94% while Apple's increases a percentage point.

A lot of users are complaining that their systems are hosed and unusable after attempting the upgrade. They want to blame Microsoft for that. After doing tech support for a year, I think this is unfair. Here's why:

1.) Microsoft and computer manufacturers provide the means for people to make re-installation copies of their OS. HP calls them recovery discs. Dell calls them rescue discs. If you have a store-bought copy of Windows (for a full install, not the upgrade) there's a feature built into it that let's you make your own custom rescue disk. (I did this in class once. It was the precursor to making an image that we installed on a number of clients over our network.) Does the average person take the time to make these rescue discs? No. On HP computers, the system practically screams at you to do it, and you have to actively skip doing it the first time you boot the system.

I used a car accident analogy at work. If you don't wear your seatbelt, smash your car, and go flying through the windshield; that's not Honda's fault. In fact, if you survive, you get a ticket for not wearing your seatbelt. If you don't make your re-install discs, your system crashes, and you can't reinstall your OS, that's not Microsoft, HP, or Dell's fault. (And you get to pay money to buy working discs, loser.)

2.) People don't back up their data. For some reason, people think computers will magically preserve all of their data forever. This problem is probably the number one reason IT guys have palm shaped indentations in their foreheads. Your bog standard hard drive consists of little stacked platters with a magnetic read/write head over them. These discs are spinning at 5600 to 7200 rpm. People move their computers around when these discs are spinning. I've watched a lot of doctoral theses go up to shattered platter heaven. Still, not MS's fault. A spindle of DVD's costs 20 bucks. It doesn't take much time to burn a DVD ( 4GB's ) worth of data, and you can just drag and drop files into the DVD folder. An 8GB flash drive costs 20 bucks at wal-mart. It takes the same amount of effort to drag and drop files to that (which is none.)

3.) Users are dumb. They can't figure out what which mouse button to press in order to right-click, let alone how to properly load a DVD to run an upgrade. (Actual conversation from a support call: It's the one on the right side. No the other right side. No, you already pressed that one three times, press the other one. No the other, other one. There's only two buttons! Press the one you haven't pressed already! No! THE OTHER BUTTON! (That is thirty minutes of my life on a support call that I won't get back.))

Anyway, that's my rant in quasi defense of MS. (Though if they set up Windows 7 as a live CD, like Linux and BSD do, people would have a usable OS even if the install failed.)

Here's some sources no one will read:

http://www.computerworld.com/s/article/9140156/Users_should_delay_Windows_7_upgrade_support_firm_warns

http://www.computerworld.com/s/article/9139991/Windows_7_endless_reboot_answer_evades_Microsoft?

http://social.answers.microsoft.com/Forums/en-US/w7install/thread/0275d4ac-a6ca-4992-b6e5-dc128cc5f86c

http://support.microsoft.com/default.aspx/kb/974078